Refund & Cancellation Policy

Elysian operates from the United Kingdom, and this policy is written around UK consumer principles for digital services. It is not legal advice, and it does not reduce any right you have by law. [LEGAL REVIEW REQUIRED]

What you are buying

Planning Pass and Wedding Day are one-time purchases for one wedding, charged in US dollars. There is no subscription, nothing renews, and there is nothing to cancel to avoid a future charge.

Access begins straight away

Once your payment is confirmed, the pass is applied to your wedding and the tools it unlocks become available immediately. A checkout consent step for immediate supply of digital content — and the effect that has on a statutory cancellation period — has not yet been implemented, and this draft does not claim that it has. [LEGAL REVIEW REQUIRED — immediate supply / cancellation consent mechanism and wording must be finalised before live payments]

Statutory cancellation rights

Where the law gives you a right to cancel a distance contract for digital content or services within a set period, that right applies. Where you have asked for supply to begin immediately during that period and acknowledged the effect of doing so, the right to cancel may be lost or reduced once supply has begun, to the extent UK law allows. We do not ask you to waive statutory rights beyond what the law permits, and eligibility is never decided solely on how much of the product you have used. [LEGAL REVIEW REQUIRED]

If something is faulty, misdescribed or unavailable

If the service does not work as described, is not of satisfactory quality, or we cannot provide what you paid for, tell us. Depending on the circumstances you may be entitled to a repair, a re-performance, a price reduction or a refund. We would rather fix the problem first, but a refund remains available where the law provides for one.

Duplicate or erroneous charges

If you were charged twice for the same pass, or charged in error, tell us and we will refund the incorrect charge. You do not need to give a reason.

Discretionary refunds

Separately from your statutory rights, we may choose to offer a refund — for example if plans change very soon after purchase and little has been done in the account. These are goodwill decisions, considered case by case, and offering one does not create an entitlement for other requests.

How to ask

Write to weddings@elywed.com from the email address on your Elysian account, and include the wedding name, the pass you bought and roughly when. Every request is reviewed by a person — there is no automated decision. We aim to respond within 5 business days. This is a target, not a guaranteed service level.

How a refund is paid

Approved refunds are returned to the original payment method through Stripe, our payment processor. Your bank may take a few working days to show it, and any currency conversion difference is set by your card issuer rather than by us.

What a refund does — and does not — do

• An approved refund does not automatically delete your wedding data.
• A refund does not automatically remove your access. Any change to what a pass unlocks after a refund is a manual decision, and we will tell you before making it.
• You can still export or delete your wedding data yourself at any time from Settings.

Contact

Elysian Wedding Services, trading as Elysian, is operated by a sole trader established in the United Kingdom.Business address: 16 Grand Union Crescent, London E8 4TR, United Kingdom.weddings@elywed.com